Refund policy

Return & Refund Policy

Thank you for supporting FlyByFocus Decor. Every print is made to order specifically for you, which means we take great care in producing each piece before it's shipped.

Every photograph at FlyByFocus Decor is captured during my travels throughout Southeast Asia and printed only after you place your order. This allows each piece to be produced specifically for you while reducing unnecessary waste and excess inventory.

Returns

Because each print is produced especially for your order, we do not accept returns or exchanges for:

Change of mind
Ordering the wrong size
Ordering the wrong artwork
Accidental purchases

Please double-check your order before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

Please include:

Your order number
A brief description of the issue
Photos of the product and packaging

We'll review the issue and work quickly to provide a replacement or refund when appropriate.

Order Changes & Cancellations

Because production begins shortly after an order is placed, cancellations or changes can only be made if production has not already started.

If you need to make a change, please contact us as soon as possible and we'll do our best to help.

Shipping

Estimated delivery times are provided during checkout.

Once your order has been shipped, delivery times are handled by the shipping carrier and may vary depending on your location.

Questions?

If you have any questions before placing an order, we're always happy to help.

Country/Region